Reference

Your Privacy Policy starts before the lobby

VIP Baccarat, Book of Dead, Rocket Crash and our wallet page all rely on account data we collect only for access, security, payments and service messages.

DANA recordsOVO checksGoPay receiptsQRIS activityAccount security
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rainbet Your Privacy Policy starts before the lobby
CONTACT ROUTES

Ask us about your privacy choices

Fast privacy answers help you decide whether to join and how to keep your account tidy after you do. We handle requests through live chat, WhatsApp and email from 09:00 to 01:00 WIB, with email kept for longer privacy threads. Before we change details, release records or close an account file, we may ask you to confirm your phone, email or recent wallet reference.

Team online

Live chat

Use live chat from 09:00 to 01:00 WIB for quick privacy questions, cookie choices or account record checks. We may ask for your username and a recent sign-in time before discussing personal data.

WhatsApp support

WhatsApp works for identity checks and simple privacy requests when you are away from the lobby. Keep screenshots limited to the issue, and hide unrelated wallet or bank details before sending them.

Email requests

Email is the right path for access, correction or deletion requests because it creates a clear record. Send the request from your registered email and include your username, phone number and request type.

ACCOUNT CARE

Cookies, VIP Baccarat and wallet records

Privacy works better when you know the exact places where data appears. In our account flow, you share details during registration, wallet use, live chat, device sign-in and game session checks.

Account registration

When you join, we ask for contact details, a username and sign-in credentials. We use them to create your account, confirm access, send service messages and prevent another person from using your profile.

Wallet records

DANA, OVO, GoPay and QRIS activity is logged with status, time, amount and reference number. We use those records to match deposits, check withdrawals and answer payment questions without storing wallet passwords.

Device signals

We process browser type, IP signal, session time and device pattern to keep account access stable. If a new device signs in, we may ask for an extra account step before wallet actions continue.

Cookie controls

Cookies support login sessions, language choices and fraud checks. You can clear them in your browser settings, but you may need to sign in again and repeat verification on the next visit.

Retention periods

We keep account and payment records only as long as needed for service, security, dispute checks and legal duties. Older support threads may be archived with restricted access rather than kept in active tools.

Privacy changes

For correction or deletion questions, go to Account > Security > Privacy Requests or email support. We verify your identity first so another person cannot alter or remove your account data.

Privacy questions before you join

These are the privacy questions we hear before account opening and after the first wallet transaction. The answers below focus on what data we collect, why it is needed, how you can reach us and what happens when you ask for changes. If your request involves access, payments or eligibility, our answer may also say that service use depends on local law.

We collect your username, contact details, sign-in credentials, device signals and account activity. If you use DANA, OVO, GoPay or QRIS, we also record the payment reference, time and status.

Device and IP signals help us secure your session, detect unusual sign-ins and keep wallet actions linked to the right account. We use this data for account safety, not to sell your identity.

Yes. Send an email from your registered address or use Account > Security > Privacy Requests. We will verify your identity first, then prepare the account data we can share where local law permits.

Cookies keep you signed in, remember settings and help protect transitions between games such as Book of Dead, Super Bingo and the wallet page. If you clear cookies, you may need to sign in again.

No. We store transaction references, status, time and account match details needed to process wallet activity. Your wallet password or app login remains with the payment provider, not inside our account records.

Open Account > Security > Privacy Requests or contact support from 09:00 to 01:00 WIB. We may ask for a recent wallet reference and sign-in check before updating contact details.

We keep records for service, security checks, dispute handling and legal duties. Active chat threads are available to support staff, while older records may be archived with access limited to privacy and account teams.

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